Ctolity Payment Policy

Accepted Payment Methods

To ensure a secure and seamless checkout experience, Ctolity supports the following payment methods:

  • ✔ Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
  • ✔ Digital Wallets: Apple Pay, Google Pay
  • ✔ Third-Party: PayPal, Klarna (Available for U.S. customers only)
Payment Icons

Currency

All orders are charged in USD (U.S. Dollar). If your payment is made using another currency, your card provider or bank may apply exchange fees.

Order Verification

To protect against fraud, some orders may be subject to manual verification. This may include:

  • ✔ Mismatched billing or shipping addresses
  • ✔ Unusual purchase behavior
  • ✔ High-value transactions

If verification is required, we will contact you by email.

Chargeback Policy

If a dispute is filed without contacting us:

  • ✔ Your account may be suspended
  • ✔ Evidence will be provided to the payment processor
  • ✔ Legal action may be pursued in cases of abuse

Contact Us

  • ✔ Email: service@ctolitypower.com
  • ✔ Phone: +852 7046 4015
  • ✔ WhatsApp: +852 7046 4015
  • ✔ Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
  • ✔ Live Chat: Available on our website

Payment Security

Ctolity does not store any credit card information. All payments are processed securely via Shopify’s PCI-DSS–compliant payment system.